{"id":9071,"date":"2024-02-22T11:57:56","date_gmt":"2024-02-22T10:57:56","guid":{"rendered":"https:\/\/www.mdtel.es\/tech\/?p=9071"},"modified":"2024-09-19T15:15:33","modified_gmt":"2024-09-19T13:15:33","slug":"9071-2","status":"publish","type":"post","link":"https:\/\/www.mdtel.es\/tech\/9071-2\/","title":{"rendered":"mdtel Summit’23. Novedades y actualizaciones de OmniSuite"},"content":{"rendered":"

[et_pb_section fb_built=\u00bb1″ _builder_version=\u00bb4.24.0″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row _builder_version=\u00bb4.24.0″ _module_preset=\u00bbdefault\u00bb hover_enabled=\u00bb0″ global_colors_info=\u00bb{}\u00bb sticky_enabled=\u00bb0″][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.24.0″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.24.0″ _module_preset=\u00bbdefault\u00bb hover_enabled=\u00bb0″ global_colors_info=\u00bb{}\u00bb sticky_enabled=\u00bb0″]<\/p>\n

El pasado 30 de noviembre tuvo lugar nuestro encuentro Summit\u201923 <\/strong>anual, un evento centrado en todas las soluciones de Comunicaciones Unificadas y Contact Center que desarrollamos en md<\/em><\/strong>tel. <\/strong><\/p>\n

Esta vez, el lugar elegido fue el\u00a0Ateneo de Madrid<\/strong>, la instituci\u00f3n cultural privada m\u00e1s importante de la historia espa\u00f1ola contempor\u00e1nea ubicada en el centro de la capital.<\/p>\n

Una vez m\u00e1s, reunimos a los principales directores de IT de diferentes sectores para compartir casos de \u00e9xito y todas las novedades y RoadMap previstos para el 2024 por nuestra Software Factory.<\/strong><\/p>\n

Destacamos la nueva funcionalidad basada en Inteligencia Artificial Translation Chat,<\/strong> que ya incorpora OmniSuite, para que un agente dialogue en tiempo real con cualquier llamante y en cualquier idioma.<\/p>\n

\"\"

Comenzamos la jornada con la apertura al evento de nuestro director de Marketing, Alberto Espa\u00f1ol, donde explic\u00f3 la agenda que se llevar\u00eda a cabo durante el d\u00eda y continu\u00f3 dando paso a Carlos Jes\u00fas Bernardo Cano<\/strong>, Catedr\u00e1tico de la UC3M y vicepresidente de 5TONIC con su presentaci\u00f3n sobre \u201cMulti-Access Edge Computing<\/strong>\u201d. En su ponencia explicaba la importancia del Edge Computing y el 5G adem\u00e1s de explicarnos qu\u00e9 es 5TONIC dando algunos ejemplos reales de casos de uso como fue en servicios de emergencias.<\/p>\n

A continuaci\u00f3n, lleg\u00f3 el turno de nuestro compa\u00f1ero Alfredo Rodr\u00edguez, director de Desarrollo de Producto, quien expuso las\u00a0novedades y RoadMap <\/strong>de nuestro producto de Comunicaciones Unificadas VIVA<\/em><\/strong>it Call. Entre otras novedades, destac\u00f3 la integraci\u00f3n de la centralita con Microsoft Teams, permitiendo al usuario una total interacci\u00f3n desde su puesto de trabajo.<\/p>\n

Despu\u00e9s se dio paso a la presentaci\u00f3n de\u00a0Omni<\/strong>Suite<\/span> de la mano de Willman Espa\u00f1a<\/strong>, ingeniero preventa de Contact Center. Nos mostr\u00f3 una demo en tiempo real de las principales funcionalidades omnicanal, as\u00ed como las novedades de producto como Transtation Chat.<\/p>\n

Terminamos con la exposici\u00f3n de un caso de \u00e9xito para compartir las experiencias entre nuestros clientes y mejorar el aprendizaje.<\/p>\n

Tras una visita a las instalaciones del Ateneo, finalizamos el evento con un cocktail en La Cantina.<\/p>\n

 <\/p>\n

Ya estamos preparando el encuentro del a\u00f1o que viene, \u00a1\u00a1nos vemos pronto!!<\/p>\n

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mdtel summit’23<\/p>\n","protected":false},"author":6,"featured_media":9076,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[40],"tags":[],"class_list":["post-9071","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center"],"yoast_head":"\nmdtel Summit'23. Novedades y actualizaciones de OmniSuite | mdtel<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mdtel.es\/tech\/9071-2\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"mdtel Summit'23. 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