{"id":5345,"date":"2022-10-31T12:57:33","date_gmt":"2022-10-31T11:57:33","guid":{"rendered":"https:\/\/www.mdtel.es\/tech\/?page_id=5345"},"modified":"2024-05-10T12:01:21","modified_gmt":"2024-05-10T10:01:21","slug":"omnisuite","status":"publish","type":"page","link":"https:\/\/www.mdtel.es\/tech\/contact-center\/omnisuite\/","title":{"rendered":"Omnisuite"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00bb1&#8243; fullwidth=\u00bbon\u00bb _builder_version=\u00bb4.19.0&#8243; _module_preset=\u00bbdefault\u00bb background_enable_color=\u00bboff\u00bb background_image=\u00bbhttps:\/\/www.mdtel.es\/tech\/wp-content\/uploads\/2022\/11\/cabecera-omnisuite-s.png\u00bb background_enable_video_mp4=\u00bboff\u00bb custom_padding=\u00bb||||false|false\u00bb border_radii=\u00bboff|||169px|\u00bb box_shadow_style=\u00bbpreset2&#8243; box_shadow_spread=\u00bb-7px\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_fullwidth_slider show_arrows=\u00bboff\u00bb show_pagination=\u00bboff\u00bb use_text_overlay=\u00bboff\u00bb _builder_version=\u00bb4.24.0&#8243; 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_module_preset=\u00bbdefault\u00bb custom_padding=\u00bb10px||2px|||\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.18.0&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text _builder_version=\u00bb4.24.0&#8243; _module_preset=\u00bbdefault\u00bb header_font_size=\u00bb23px\u00bb header_2_font_size=\u00bb23px\u00bb custom_margin_tablet=\u00bb\u00bb custom_margin_phone=\u00bb\u00bb custom_margin_last_edited=\u00bbon|phone\u00bb text_font_size_phone=\u00bb11px\u00bb text_font_size_last_edited=\u00bboff|phone\u00bb header_font_last_edited=\u00bboff|desktop\u00bb header_font_size_tablet=\u00bb\u00bb header_font_size_phone=\u00bb15px\u00bb header_font_size_last_edited=\u00bbon|phone\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h1 style=\"text-align: center;\"><span style=\"color: #0b83b7;\"><span style=\"color: #808080;\"><span style=\"color: #144f9b;\"><span style=\"color: #000000;\">Omni<\/span><span style=\"color: #2aa3d8;\">Suite<br \/><\/span><\/span><\/span><\/span>Software de Contact Center!<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; 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_builder_version=\u00bb4.17.6&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_slider show_arrows=\u00bboff\u00bb show_pagination=\u00bboff\u00bb _builder_version=\u00bb4.24.0&#8243; _module_preset=\u00bbdefault\u00bb body_font=\u00bb||||||||\u00bb body_font_size=\u00bb18px\u00bb body_line_height=\u00bb1.1em\u00bb background_image=\u00bbhttps:\/\/www.mdtel.es\/tech\/wp-content\/uploads\/2022\/09\/blue-points-ok.png\u00bb background_enable_video_mp4=\u00bboff\u00bb custom_margin=\u00bb||||false|false\u00bb custom_padding=\u00bb||69px||false|false\u00bb auto=\u00bbon\u00bb auto_speed=\u00bb2000&#8243; hover_transition_duration=\u00bb50ms\u00bb border_radii=\u00bboff||10px|30px|\u00bb box_shadow_style=\u00bbpreset2&#8243; box_shadow_horizontal=\u00bb3px\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_slide _builder_version=\u00bb4.24.0&#8243; _module_preset=\u00bbdefault\u00bb body_text_color=\u00bb#FFFFFF\u00bb background_enable_color=\u00bboff\u00bb background_layout=\u00bblight\u00bb hover_transition_duration=\u00bb150ms\u00bb body_font_size_phone=\u00bb14px\u00bb body_font_size_last_edited=\u00bboff|desktop\u00bb custom_css_main_element=\u00bbopacity: 1!important;\u00bb custom_css_slide_description=\u00bbanimation-name: none;\u00bb global_colors_info=\u00bb{}\u00bb sticky_transition=\u00bbon\u00bb]<\/p>\n<p>Hazlo f\u00e1cil con OmniSuite<\/p>\n<p>[\/et_pb_slide][et_pb_slide _builder_version=\u00bb4.19.0&#8243; _module_preset=\u00bbdefault\u00bb body_text_color=\u00bb#FFFFFF\u00bb background_enable_color=\u00bboff\u00bb background_layout=\u00bblight\u00bb custom_css_main_element=\u00bbopacity: 1!important;\u00bb custom_css_slide_description=\u00bbanimation-name: none;\u00bb global_colors_info=\u00bb{}\u00bb sticky_transition=\u00bbon\u00bb]<\/p>\n<p>100% web<\/p>\n<p>[\/et_pb_slide][et_pb_slide _builder_version=\u00bb4.19.0&#8243; _module_preset=\u00bbdefault\u00bb body_text_color=\u00bb#FFFFFF\u00bb background_enable_color=\u00bboff\u00bb background_layout=\u00bblight\u00bb custom_css_main_element=\u00bbopacity: 1!important;\u00bb custom_css_slide_description=\u00bbanimation-name: none;\u00bb global_colors_info=\u00bb{}\u00bb sticky_transition=\u00bbon\u00bb]<\/p>\n<p>Cloud<\/p>\n<p>[\/et_pb_slide][et_pb_slide _builder_version=\u00bb4.19.0&#8243; _module_preset=\u00bbdefault\u00bb body_text_color=\u00bb#FFFFFF\u00bb background_enable_color=\u00bboff\u00bb background_layout=\u00bblight\u00bb custom_css_main_element=\u00bbopacity: 1!important;\u00bb custom_css_slide_description=\u00bbanimation-name: none;\u00bb global_colors_info=\u00bb{}\u00bb sticky_transition=\u00bbon\u00bb]<\/p>\n<p>Omnicanal<\/p>\n<p>[\/et_pb_slide][et_pb_slide _builder_version=\u00bb4.19.0&#8243; _module_preset=\u00bbdefault\u00bb body_text_color=\u00bb#FFFFFF\u00bb background_enable_color=\u00bboff\u00bb background_layout=\u00bblight\u00bb custom_css_main_element=\u00bbopacity: 1!important;\u00bb custom_css_slide_description=\u00bbanimation-name: none;\u00bb global_colors_info=\u00bb{}\u00bb sticky_transition=\u00bbon\u00bb]<\/p>\n<p>IA conversacional<\/p>\n<p>[\/et_pb_slide][et_pb_slide _builder_version=\u00bb4.19.0&#8243; _module_preset=\u00bbdefault\u00bb body_text_color=\u00bb#FFFFFF\u00bb background_enable_color=\u00bboff\u00bb background_layout=\u00bblight\u00bb custom_css_main_element=\u00bbopacity: 1!important;\u00bb custom_css_slide_description=\u00bbanimation-name: none;\u00bb global_colors_info=\u00bb{}\u00bb sticky_transition=\u00bbon\u00bb]<\/p>\n<p>Customer journey<br \/>en tiempo real<\/p>\n<p>[\/et_pb_slide][et_pb_slide _builder_version=\u00bb4.19.0&#8243; _module_preset=\u00bbdefault\u00bb body_text_color=\u00bb#FFFFFF\u00bb background_enable_color=\u00bboff\u00bb background_layout=\u00bblight\u00bb custom_css_main_element=\u00bbopacity: 1!important;\u00bb custom_css_slide_description=\u00bbanimation-name: none;\u00bb global_colors_info=\u00bb{}\u00bb sticky_transition=\u00bbon\u00bb]<\/p>\n<p>Integraci\u00f3n nativa con CRMs<\/p>\n<p>[\/et_pb_slide][et_pb_slide _builder_version=\u00bb4.19.0&#8243; _module_preset=\u00bbdefault\u00bb body_text_color=\u00bb#FFFFFF\u00bb background_enable_color=\u00bboff\u00bb background_layout=\u00bblight\u00bb custom_css_main_element=\u00bbopacity: 1!important;\u00bb custom_css_slide_description=\u00bbanimation-name: none;\u00bb global_colors_info=\u00bb{}\u00bb sticky_transition=\u00bbon\u00bb]<\/p>\n<p>Herramientas de ticketing<\/p>\n<p>[\/et_pb_slide][et_pb_slide _builder_version=\u00bb4.19.0&#8243; _module_preset=\u00bbdefault\u00bb body_text_color=\u00bb#FFFFFF\u00bb background_enable_color=\u00bboff\u00bb background_layout=\u00bblight\u00bb custom_css_main_element=\u00bbopacity: 1!important;\u00bb custom_css_slide_description=\u00bbanimation-name: none;\u00bb global_colors_info=\u00bb{}\u00bb sticky_transition=\u00bbon\u00bb]<\/p>\n<p>An\u00e1lisis de sentimiento<\/p>\n<p>[\/et_pb_slide][et_pb_slide _builder_version=\u00bb4.19.0&#8243; _module_preset=\u00bbdefault\u00bb body_text_color=\u00bb#FFFFFF\u00bb background_enable_color=\u00bboff\u00bb background_layout=\u00bblight\u00bb custom_css_main_element=\u00bbopacity: 1!important;\u00bb custom_css_slide_description=\u00bbanimation-name: none;\u00bb global_colors_info=\u00bb{}\u00bb sticky_transition=\u00bbon\u00bb]<\/p>\n<p>Servicio 24&#215;7<\/p>\n<p>[\/et_pb_slide][et_pb_slide _builder_version=\u00bb4.19.0&#8243; _module_preset=\u00bbdefault\u00bb body_text_color=\u00bb#FFFFFF\u00bb background_enable_color=\u00bboff\u00bb background_layout=\u00bblight\u00bb custom_css_main_element=\u00bbopacity: 1!important;\u00bb custom_css_slide_description=\u00bbanimation-name: none;\u00bb global_colors_info=\u00bb{}\u00bb sticky_transition=\u00bbon\u00bb]<\/p>\n<p>Seguridad de funcionamiento<\/p>\n<p>[\/et_pb_slide][et_pb_slide _builder_version=\u00bb4.24.0&#8243; _module_preset=\u00bbdefault\u00bb body_text_color=\u00bb#FFFFFF\u00bb background_enable_color=\u00bboff\u00bb background_layout=\u00bblight\u00bb custom_css_main_element=\u00bbopacity: 1!important;\u00bb custom_css_slide_description=\u00bbanimation-name: none;\u00bb global_colors_info=\u00bb{}\u00bb sticky_transition=\u00bbon\u00bb]<\/p>\n<p>BBDD no compartidas<\/p>\n<p>[\/et_pb_slide][et_pb_slide _builder_version=\u00bb4.24.0&#8243; _module_preset=\u00bbdefault\u00bb body_text_color=\u00bb#FFFFFF\u00bb background_enable_color=\u00bboff\u00bb background_layout=\u00bblight\u00bb custom_css_main_element=\u00bbopacity: 1!important;\u00bb custom_css_slide_description=\u00bbanimation-name: none;\u00bb global_colors_info=\u00bb{}\u00bb sticky_transition=\u00bbon\u00bb]<\/p>\n<p>Servicio Translation by Chat<\/p>\n<p>[\/et_pb_slide][\/et_pb_slider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; _builder_version=\u00bb4.17.6&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bbrgba(163,163,163,0.13)\u00bb custom_margin=\u00bb|3%|||false|false\u00bb custom_padding=\u00bb19px||15px|||\u00bb animation_style=\u00bbslide\u00bb animation_direction=\u00bbleft\u00bb border_radii=\u00bboff||60px|120px|\u00bb box_shadow_style=\u00bbpreset2&#8243; box_shadow_spread=\u00bb-7px\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row _builder_version=\u00bb4.17.6&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb||0px|||\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.17.6&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.24.0&#8243; _module_preset=\u00bbdefault\u00bb text_font=\u00bb||||||||\u00bb text_font_size=\u00bb16px\u00bb text_line_height=\u00bb1.8em\u00bb header_font=\u00bb||||||||\u00bb header_2_font=\u00bb||||||||\u00bb header_2_text_color=\u00bb#144f9b\u00bb header_2_font_size=\u00bb23px\u00bb header_2_line_height=\u00bb1.4em\u00bb header_3_font=\u00bb||||||||\u00bb text_orientation=\u00bbcenter\u00bb max_width=\u00bb700px\u00bb module_alignment=\u00bbcenter\u00bb custom_margin=\u00bb||5px|||\u00bb custom_padding=\u00bb1px|||||\u00bb header_2_font_size_tablet=\u00bb23px\u00bb header_2_font_size_phone=\u00bb15px\u00bb header_2_font_size_last_edited=\u00bbon|phone\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h2><span style=\"color: #8f8f8f;\">Caracter\u00edsticas del software <span style=\"color: #000000;\">Omni<\/span><\/span><span style=\"color: #2aa3d8;\">Suite<\/span><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.18.0&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb11px||12px||false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.18.0&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_toggle title=\u00bbVentajas para la empresa\u00bb open_toggle_text_color=\u00bb#6B6B6B\u00bb open_toggle_background_color=\u00bbRGBA(255,255,255,0)\u00bb closed_toggle_background_color=\u00bbRGBA(255,255,255,0)\u00bb icon_color=\u00bb#0C71C3&#8243; use_icon_font_size=\u00bbon\u00bb icon_font_size=\u00bb21px\u00bb open_icon_color=\u00bb#0C71C3&#8243; open_use_icon_font_size=\u00bbon\u00bb open_icon_font_size=\u00bb21px\u00bb _builder_version=\u00bb4.24.0&#8243; _module_preset=\u00bbdefault\u00bb title_text_color=\u00bb#6b6b6b\u00bb title_font=\u00bb||||||||\u00bb title_text_align=\u00bbleft\u00bb title_font_size=\u00bb16px\u00bb body_font=\u00bb|300|||||||\u00bb body_font_size=\u00bb16px\u00bb body_line_height=\u00bb1.3em\u00bb custom_margin=\u00bb||||false|false\u00bb custom_padding=\u00bb||||false|false\u00bb hover_enabled=\u00bb0&#8243; title_font_size_tablet=\u00bb15px\u00bb title_font_size_phone=\u00bb13px\u00bb title_font_size_last_edited=\u00bbon|phone\u00bb body_font_size_tablet=\u00bb15px\u00bb body_font_size_phone=\u00bb13px\u00bb body_font_size_last_edited=\u00bbon|phone\u00bb border_width_all=\u00bb0px\u00bb border_width_bottom=\u00bb1px\u00bb border_color_bottom=\u00bb#0C71C3&#8243; global_colors_info=\u00bb{}\u00bb sticky_enabled=\u00bb0&#8243;]<\/p>\n<ul>\n<li style=\"text-align: justify;\"><strong><span style=\"color: #144f9b;\">Translation by Chat<\/span><\/strong><span style=\"color: #144f9b;\">, <\/span><span style=\"color: #333333;\">atenci\u00f3n al cliente por canal de voz en cualquier idioma del mundo en tiempo real.<\/span><\/li>\n<li style=\"text-align: justify;\"><strong><span style=\"color: #144f9b;\">Totalmente omnicanal<\/span><\/strong>, ya que integra todos los canales actuales y futuros, y cuenta con una arquitectura abierta. La empresa podr\u00e1 atender, de forma unificada, cualquier interacci\u00f3n que venga por canales de voz y canales digitales como Video, Twitter, Facebook, Whatsapp, email, SMS, Chat, Fax, Line, Skype for business, Teams, Telegram, Viber y WeChat.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #144f9b;\"><strong>Totalmente cloud<\/strong><\/span>, ofrecido como servicio. Pero con una instalaci\u00f3n individual para cada cliente, sin compartir sus bases de datos en el mismo servidor. Opcionalmente, puede ser ofrecido tambi\u00e9n en servidores on-premise.<br \/>\nSeguimiento de los contactos realizados por los distintos canales para mejorar la experiencia de usuario y conocer el customer journey en tiempo real por los agentes.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #144f9b;\"><strong>Interface web totalmente intuitiva y f\u00e1cil de usar<\/strong><\/span> para los agentes y supervisores. Cada uno de ellos puede elegir el idioma preferido. Todo su trabajo se desarrolla bajo una \u00fanica pesta\u00f1a de un navegador con visibilidad perfecta para atender las diferentes interacciones por los distintos canales a los que de servicio. Existe la opci\u00f3n de a\u00f1adir tel\u00e9fonos f\u00edsicos para entornos acostumbrados a estos dispositivos.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #144f9b;\"><strong>Integraciones nativas con CRMs<\/strong><\/span>, herramientas de ticketing, sistemas de inteligencia artificial y BOTs como DiallogFlow y Amazon, con diferentes alcances. Aunque podemos a\u00f1adir nuevos sistemas, <span style=\"color: #144f9b;\">OmniSuite<\/span> incorpora de forma est\u00e1ndar, conectores con Salesforce, Desk, Dynamics365, Freshdesk, Freshworks, Google, Amazon, Grafana, ServiceNow, SugarCRM, vTiger y Zoho.<br \/>\nOfrece el an\u00e1lisis de sentimiento a trav\u00e9s de un conector con Amazon Comprehend.<\/li>\n<li style=\"text-align: justify;\">Dispone de un <span style=\"color: #144f9b;\"><strong>editor gr\u00e1fico de IVR<\/strong><\/span> para dise\u00f1ar el recorrido que va a hacer una llamada desde la entrada hasta que es atendida por un sistema o por una persona. Hemos desarrollado algo realmente diferencial de forma que, arrastrando cajas especializadas, se consiga la mejor experiencia configurando el funcionamiento del Contact Center, sin necesidad de ayuda externa.<\/li>\n<li style=\"text-align: justify;\">Incorpora un <span style=\"color: #144f9b;\"><strong>dise\u00f1ador de formularios<\/strong><\/span> para guiar a los agentes en su proceso de atenci\u00f3n y asegurar la misma calidad, independientemente de qui\u00e9n atienda la interacci\u00f3n.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #144f9b;\"><strong>Nuestra Software Factory<\/strong> <\/span>dispone de todas las herramientas para poder realizar integraciones ad-hoc y conexiones con software de terceros, incluso propietarios.<br \/>\nNuestro Centro de atenci\u00f3n puede gestionar el servicio 24&#215;7, para empresas que quieran centrarse en su negocio y dejar las operaciones del Contact Center a un partner de confianza.<\/li>\n<li style=\"text-align: justify;\">Se ofrece desde <strong><span style=\"color: #144f9b;\">md<\/span><\/strong><span style=\"color: #000000;\"><em>tel<\/em> <\/span>cloud, con cumplimiento de Esquema Nacional de Seguridad en su calidad ALTA. Aunque tambi\u00e9n puede ser instalado on-premise en casos especiales.<\/li>\n<\/ul>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00bbPrincipales funcionalidades\u00bb open_toggle_text_color=\u00bb#6B6B6B\u00bb open_toggle_background_color=\u00bbRGBA(255,255,255,0)\u00bb closed_toggle_background_color=\u00bbRGBA(255,255,255,0)\u00bb icon_color=\u00bb#0C71C3&#8243; use_icon_font_size=\u00bbon\u00bb icon_font_size=\u00bb21px\u00bb open_icon_color=\u00bb#0C71C3&#8243; open_use_icon_font_size=\u00bbon\u00bb open_icon_font_size=\u00bb21px\u00bb _builder_version=\u00bb4.25.0&#8243; _module_preset=\u00bbdefault\u00bb title_text_color=\u00bb#6b6b6b\u00bb title_font=\u00bb||||||||\u00bb title_text_align=\u00bbleft\u00bb title_font_size=\u00bb16px\u00bb body_font=\u00bb|300|||||||\u00bb body_font_size=\u00bb16px\u00bb body_line_height=\u00bb1.3em\u00bb custom_margin=\u00bb-18px||9px|||\u00bb custom_padding=\u00bb10px||15px|||\u00bb link_option_url_new_window=\u00bbon\u00bb hover_enabled=\u00bb0&#8243; title_font_size_tablet=\u00bb15px\u00bb title_font_size_phone=\u00bb13px\u00bb title_font_size_last_edited=\u00bbon|phone\u00bb body_font_size_tablet=\u00bb15px\u00bb body_font_size_phone=\u00bb13px\u00bb body_font_size_last_edited=\u00bbon|phone\u00bb custom_css_free_form=\u00bbul{margin-left:20px;}||li{padding-bottom: 20px;}||figcaption{font-size:80%;}\u00bb border_width_all=\u00bb0px\u00bb border_width_bottom=\u00bb1px\u00bb border_color_bottom=\u00bb#0C71C3&#8243; global_colors_info=\u00bb{}\u00bb sticky_enabled=\u00bb0&#8243;]<\/p>\n<ul>\n<li style=\"text-align: justify;\"><span style=\"color: #144f9b;\"><strong>Herramienta abierta y visual<\/strong><\/span> con automatizaciones configuradas v\u00eda web, para facilitar la operaci\u00f3n del Contact Center.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #144f9b;\"><strong>Escritorio de agente unificado<\/strong><\/span>. Gesti\u00f3n de las interacciones en todos los canales y visualizaci\u00f3n del customer journey en tiempo real. Acceso a toda la informaci\u00f3n necesaria para ofrecer un servicio eficaz, desde una \u00fanica interfaz de escritorio intuitiva y con tecnolog\u00eda WebRTC integrada.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #144f9b;\"><strong>Dise\u00f1ador gr\u00e1fico de IVR<\/strong><\/span>. Herramientas para crear flujos IVR gracias al constructor visual y a la funci\u00f3n de arrastrar y soltar.<br \/>\n<figure><img loading=\"lazy\" decoding=\"async\" data-src=\"https:\/\/www.mdtel.es\/tech\/wp-content\/uploads\/2022\/10\/2-4.png\" width=\"320\" height=\"150\" title=\"Ejemplo de IVR gr\u00e1fica de OmniSuite\" alt=\"grafico-IVR-omnisuite\" class=\"wp-image-5148 alignnone size-full lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 320px; --smush-placeholder-aspect-ratio: 320\/150;\" \/><noscript><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.mdtel.es\/tech\/wp-content\/uploads\/2022\/10\/2-4.png\" width=\"320\" height=\"150\" title=\"Ejemplo de IVR gr\u00e1fica de OmniSuite\" alt=\"grafico-IVR-omnisuite\" class=\"wp-image-5148 alignnone size-full\" \/><\/noscript><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-size: 16px;\">\u00a0<\/span><\/p><figcaption>Ej. de IVR gr\u00e1frica.<\/figcaption><\/figure>\n<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #144f9b;\"><strong>Triggers y automatizaciones<\/strong>.<\/span> Con un sencillo m\u00e9todo, puedes configurar tareas y procesos repetitivos en funci\u00f3n de los diferentes sucesos \u201cAND\u201d y \u201cOR\u201d que puedan ocurrir.<br \/>\n<figure><img loading=\"lazy\" decoding=\"async\" data-src=\"https:\/\/www.mdtel.es\/tech\/wp-content\/uploads\/2022\/10\/3-5.png\" width=\"320\" height=\"150\" title=\"Ejemplo de automatizaci\u00f3n  con triggers de OmniSuite\" alt=\"triggers-automatizacion-omnisuite\" class=\"wp-image-5149 alignnone size-full lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 320px; --smush-placeholder-aspect-ratio: 320\/150;\" \/><noscript><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.mdtel.es\/tech\/wp-content\/uploads\/2022\/10\/3-5.png\" width=\"320\" height=\"150\" title=\"Ejemplo de automatizaci\u00f3n  con triggers de OmniSuite\" alt=\"triggers-automatizacion-omnisuite\" class=\"wp-image-5149 alignnone size-full\" \/><\/noscript><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-size: 12.8px;\">Ej. de automatizaci\u00f3n con triggers.<\/span><\/p>\n<\/figure>\n<\/li>\n<li><strong><span style=\"color: #144f9b;\">Auto Dialer<\/span><\/strong>. Dispone de un sistema para iniciar campa\u00f1as espec\u00edficas de marcaci\u00f3n saliente predictiva, progresiva, power o vista previa, para televenta, encuestas de satisfacci\u00f3n, etc. Tambi\u00e9n puede lanzarse campa\u00f1as salientes con un sistema IVR automatizado que toma datos de las respuestas para luego ser tratadas.<\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><img loading=\"lazy\" decoding=\"async\" data-src=\"https:\/\/www.mdtel.es\/tech\/wp-content\/uploads\/2022\/10\/4-3.png\" width=\"320\" height=\"150\" title=\"Ejemplo de marcador saliente en OmniSuite\" alt=\"auto-dialer-omnisuite\" class=\"wp-image-5150 alignnone size-full lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 320px; --smush-placeholder-aspect-ratio: 320\/150;\" \/><noscript><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.mdtel.es\/tech\/wp-content\/uploads\/2022\/10\/4-3.png\" width=\"320\" height=\"150\" title=\"Ejemplo de marcador saliente en OmniSuite\" alt=\"auto-dialer-omnisuite\" class=\"wp-image-5150 alignnone size-full\" \/><\/noscript><\/p>\n<p><span style=\"font-size: 16px; text-align: justify;\">Ej. de marcador saliente.<\/span><\/p>\n<ul>\n<li style=\"text-align: justify;\"><strong><span style=\"color: #144f9b;\"><span style=\"color: #144f9b;\">\u00a0Servicio de traducci\u00f3n \u00abTranslation by Chat\u00bb. <\/span><\/span><\/strong><span style=\"color: #144f9b;\"><span style=\"color: #333333;\">Este servicio, integrado en OmniSuite, ofrece traducci\u00f3n en tiempo real en m\u00e1s de 125 idiomas para agentes de Contact Center. Permite una comunicaci\u00f3n fluida entre el agente y el usuario mediante inteligencia artificial (IA). El agente puede activarlo con un bot\u00f3n y todo el flujo de voz se convierte en texto en el idioma del agente y viceversa. Permite al agente escuchar al usuario en su idioma original, transmitiendo tono y sentimientos. Utiliza tecnolog\u00eda de Google, Amazon y OpenAI, ofreciendo transparencia y un costo competitivo por minuto.<br \/><\/span><\/span><strong><span style=\"color: #144f9b;\"><br \/><\/span><\/strong><span style=\"color: #144f9b;\"><span style=\"color: #333333;\"><\/span><\/span><span style=\"color: #144f9b;\"><span style=\"color: #333333;\"><\/span><\/span><a href=\"https:\/\/youtu.be\/o77snlD-tyc\"><img loading=\"lazy\" decoding=\"async\" data-src=\"https:\/\/www.mdtel.es\/tech\/wp-content\/uploads\/Captura-de-pantalla-2024-05-07-135701.png\" width=\"258\" height=\"145\" alt=\"\" class=\"wp-image-9362 alignnone size-full lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 258px; --smush-placeholder-aspect-ratio: 258\/145;\" \/><noscript><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.mdtel.es\/tech\/wp-content\/uploads\/Captura-de-pantalla-2024-05-07-135701.png\" width=\"258\" height=\"145\" alt=\"\" class=\"wp-image-9362 alignnone size-full\" \/><\/noscript><\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00bbPlanes Omnisuite\u00bb open_toggle_text_color=\u00bb#6B6B6B\u00bb open_toggle_background_color=\u00bbRGBA(255,255,255,0)\u00bb closed_toggle_background_color=\u00bbRGBA(255,255,255,0)\u00bb icon_color=\u00bb#0C71C3&#8243; 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global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #144f9b;\"><span style=\"color: #000000;\"><strong>Omni<\/strong><\/span><span style=\"color: #2aa3d8;\">Suite <\/span><\/span>te ofrece cuatro planes adaptados a tu negocio.<\/p>\n<ul>\n<li style=\"text-align: justify;\">Licencia <span style=\"color: #144f9b;\"><strong>Plus<\/strong><\/span>: para gestionar el canal de voz entrante<\/li>\n<li style=\"text-align: justify;\">Licencia <span style=\"color: #144f9b;\"><strong>Omni<\/strong><\/span>: para gestionar el tr\u00e1fico de voz entrante y toda la omnicanalidad<\/li>\n<li style=\"text-align: justify;\">Licencia <span style=\"color: #144f9b;\"><strong>Dialer<\/strong><\/span>: para gestionar el canal de voz entrante y motor para salientes<\/li>\n<li style=\"text-align: justify;\">Licencia <span style=\"color: #144f9b;\"><strong>Ultimate<\/strong><\/span>: la licencia completa que incluye todo lo anterior<\/li>\n<\/ul>\n<table>\n<thead>\n<tr>\n<th>Caracter\u00edsticas<\/th>\n<th>Plus<\/th>\n<th>Omni<\/th>\n<th>Dialer<\/th>\n<th>Ultimate<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Agente Concurrente WebRTC o Desktop<\/td>\n<td class=\"checked\"><\/td>\n<td class=\"checked\"><\/td>\n<td class=\"checked\"><\/td>\n<td class=\"checked\"><\/td>\n<\/tr>\n<tr>\n<td>Voz entrante<\/td>\n<td class=\"checked\"><\/td>\n<td class=\"checked\"><\/td>\n<td class=\"checked\"><\/td>\n<td class=\"checked\"><\/td>\n<\/tr>\n<tr>\n<td>Canales Mail, WebChat, SMS y Fax<\/td>\n<td><\/td>\n<td class=\"checked\"><\/td>\n<td><\/td>\n<td class=\"checked\"><\/td>\n<\/tr>\n<tr>\n<td>Gestor de Contactos<\/td>\n<td><\/td>\n<td class=\"checked\"><\/td>\n<td class=\"checked\"><\/td>\n<td class=\"checked\"><\/td>\n<\/tr>\n<tr>\n<td>Conector Chatbot (Dialogflow y Lex)<\/td>\n<td><\/td>\n<td class=\"checked\"><\/td>\n<td><\/td>\n<td class=\"checked\"><\/td>\n<\/tr>\n<tr>\n<td>Conector Telegram, X (Twitter) y Facebook<\/td>\n<td><\/td>\n<td class=\"checked\"><\/td>\n<td><\/td>\n<td class=\"checked\"><\/td>\n<\/tr>\n<tr>\n<td>Marcador saliente (Predictivo, Progresivo, Power, Vista previa)<\/td>\n<td><\/td>\n<td><\/td>\n<td class=\"checked\"><\/td>\n<td class=\"checked\"><\/td>\n<\/tr>\n<tr>\n<td>Herramienta para dise\u00f1o de formularios (jscripty)<\/td>\n<td><\/td>\n<td><\/td>\n<td class=\"checked\"><\/td>\n<td class=\"checked\"><\/td>\n<\/tr>\n<tr>\n<td>IVR gr\u00e1fica con integraciones de terceros (ASR, TTS, \u2026)<\/td>\n<td class=\"checked\"><\/td>\n<td class=\"checked\"><\/td>\n<td class=\"checked\"><\/td>\n<td class=\"checked\"><\/td>\n<\/tr>\n<tr>\n<td>Conector Whatsapp MessageBirds<\/td>\n<td><\/td>\n<td>Opc.<\/td>\n<td><\/td>\n<td>Opc.<\/td>\n<\/tr>\n<tr>\n<td>Conector Whatsapp Twilio<\/td>\n<td><\/td>\n<td>Opc.<\/td>\n<td><\/td>\n<td>Opc.<\/td>\n<\/tr>\n<tr>\n<td>Grabaci\u00f3n de llamadas<\/td>\n<td class=\"checked\"><\/td>\n<td class=\"checked\"><\/td>\n<td class=\"checked\"><\/td>\n<td class=\"checked\"><\/td>\n<\/tr>\n<tr>\n<td>Grabaci\u00f3n de pantalla (en PC agente o en red)<\/td>\n<td>Opc.<\/td>\n<td>Opc.<\/td>\n<td>Opc.<\/td>\n<td>Opc.<\/td>\n<\/tr>\n<tr>\n<td>Conector an\u00e1lisis de sentimiento<\/td>\n<td>Opc.<\/td>\n<td>Opc.<\/td>\n<td>Opc.<\/td>\n<td>Opc.<\/td>\n<\/tr>\n<tr>\n<td>Monitorizaci\u00f3n en tiempo real. Herramienta de Reporting<\/td>\n<td class=\"checked\"><\/td>\n<td class=\"checked\"><\/td>\n<td class=\"checked\"><\/td>\n<td class=\"checked\"><\/td>\n<\/tr>\n<tr>\n<td>Disponibilidad de API<\/td>\n<td class=\"checked\"><\/td>\n<td class=\"checked\"><\/td>\n<td class=\"checked\"><\/td>\n<td class=\"checked\"><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.19.0&#8243; _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb-2px|auto||auto|false|false\u00bb custom_padding=\u00bb8px||14px||false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.19.0&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_button button_url=\u00bbhttps:\/\/www.mdtel.es\/tech\/contacto_mdtel\/\u00bb button_text=\u00bbContactar\u00bb button_alignment=\u00bbright\u00bb button_alignment_tablet=\u00bbcenter\u00bb button_alignment_phone=\u00bbcenter\u00bb button_alignment_last_edited=\u00bbon|tablet\u00bb _builder_version=\u00bb4.19.0&#8243; _module_preset=\u00bbdefault\u00bb custom_button=\u00bbon\u00bb button_text_size=\u00bb16px\u00bb button_text_color=\u00bb#FFFFFF\u00bb button_bg_color=\u00bb#144f9b\u00bb button_border_width=\u00bb1px\u00bb button_border_color=\u00bb#0C71C3&#8243; button_border_radius=\u00bb30px\u00bb button_font=\u00bb|300|||||||\u00bb button_use_icon=\u00bboff\u00bb custom_margin=\u00bb10px|||||\u00bb custom_padding=\u00bb6px|||||\u00bb global_colors_info=\u00bb{}\u00bb button_bg_color__hover_enabled=\u00bbon|desktop\u00bb button_bg_color__hover=\u00bb#d6d6d6&#8243; button_bg_enable_color__hover=\u00bbon\u00bb button_border_color__hover_enabled=\u00bbon|hover\u00bb button_border_color__hover=\u00bbrgba(165,165,165,0.09)\u00bb button_text_color__hover_enabled=\u00bbon|hover\u00bb button_text_color__hover=\u00bb#144f9b\u00bb][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; _builder_version=\u00bb4.19.0&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb||0px||false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row _builder_version=\u00bb4.19.0&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb16px||9px|||\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.19.0&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.19.0&#8243; _module_preset=\u00bbdefault\u00bb text_font=\u00bb||||||||\u00bb text_font_size=\u00bb16px\u00bb text_line_height=\u00bb1.8em\u00bb header_font=\u00bb||||||||\u00bb header_2_font=\u00bb||||||||\u00bb header_2_text_color=\u00bb#144f9b\u00bb header_2_font_size=\u00bb23px\u00bb header_2_line_height=\u00bb1.4em\u00bb header_3_font=\u00bb||||||||\u00bb text_orientation=\u00bbcenter\u00bb max_width=\u00bb700px\u00bb module_alignment=\u00bbcenter\u00bb custom_margin=\u00bb||5px|||\u00bb custom_padding=\u00bb1px|||||\u00bb header_2_font_size_tablet=\u00bb23px\u00bb header_2_font_size_phone=\u00bb15px\u00bb header_2_font_size_last_edited=\u00bbon|phone\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h2><span style=\"color: #8f8f8f;\">M\u00e1xima integraci\u00f3n del software <span style=\"color: #000000;\">Omni<\/span><\/span><span style=\"color: #2aa3d8;\">Suite<\/span><\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb4.24.0&#8243; _module_preset=\u00bbdefault\u00bb text_font=\u00bb|300|||||||\u00bb text_font_size=\u00bb16px\u00bb text_line_height=\u00bb1.6em\u00bb header_font=\u00bb||||||||\u00bb header_text_align=\u00bbleft\u00bb header_2_font=\u00bb||||||||\u00bb header_2_font_size=\u00bb28px\u00bb header_2_line_height=\u00bb1.4em\u00bb header_3_font=\u00bb||||||||\u00bb module_alignment=\u00bbcenter\u00bb custom_margin=\u00bb||13px||false|false\u00bb custom_padding=\u00bb9px||0px|||\u00bb text_font_size_tablet=\u00bb15px\u00bb text_font_size_phone=\u00bb13px\u00bb text_font_size_last_edited=\u00bbon|phone\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"text-align: center;\"><span style=\"color: #144f9b;\"><span style=\"color: #000000;\">Omni<\/span>Suite<\/span> cuenta, por defecto, con integraciones nativas realizadas con las principales aplicaciones de relaci\u00f3n con clientes y sin coste adicional.<\/p>\n<p>[\/et_pb_text][et_pb_toggle title=\u00bbIntegraci\u00f3n de sistemas y aplicaciones\u00bb open_toggle_text_color=\u00bb#6B6B6B\u00bb open_toggle_background_color=\u00bbRGBA(255,255,255,0)\u00bb closed_toggle_background_color=\u00bbRGBA(255,255,255,0)\u00bb icon_color=\u00bb#0C71C3&#8243; use_icon_font_size=\u00bbon\u00bb icon_font_size=\u00bb21px\u00bb open_icon_color=\u00bb#0C71C3&#8243; open_use_icon_font_size=\u00bbon\u00bb open_icon_font_size=\u00bb21px\u00bb _builder_version=\u00bb4.24.0&#8243; _module_preset=\u00bbdefault\u00bb title_text_color=\u00bb#6b6b6b\u00bb title_font=\u00bb||||||||\u00bb title_text_align=\u00bbleft\u00bb title_font_size=\u00bb16px\u00bb body_font=\u00bb|300|||||||\u00bb body_font_size=\u00bb16px\u00bb body_line_height=\u00bb1.3em\u00bb custom_margin=\u00bb-13px||9px|||\u00bb title_font_size_tablet=\u00bb15px\u00bb title_font_size_phone=\u00bb13px\u00bb title_font_size_last_edited=\u00bbon|phone\u00bb body_font_size_tablet=\u00bb15px\u00bb body_font_size_phone=\u00bb13px\u00bb body_font_size_last_edited=\u00bbon|phone\u00bb border_width_all=\u00bb0px\u00bb border_width_bottom=\u00bb1px\u00bb border_color_bottom=\u00bb#0C71C3&#8243; global_colors_info=\u00bb{}\u00bb]<\/p>\n<ul>\n<li style=\"text-align: justify;\"><span style=\"color: #144f9b;\"><strong>Sistemas CRM<\/strong><\/span> para acceder de forma instant\u00e1nea y en tiempo real a la informaci\u00f3n de sus clientes almacenada en sistemas CRM.<span style=\"color: #144f9b;\"> I<\/span>ncluye, sin coste adicional, integraci\u00f3n con Freshworks, Freshsales, ServiceNow, SugarCRM y Zoho. Tambi\u00e9n se pueden abordar integraciones con cualquier otro sistema, incluidos aquellos que son desarrollos propietarios.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #144f9b;\"><strong>Sistemas de Ticketing<\/strong><\/span>. <span style=\"color: #144f9b;\"><span style=\"color: #000000;\">Omni<\/span><span style=\"color: #2aa3d8;\">Suite<\/span><\/span> puede trabajar de forma integrada con sistemas que lanzan tickets fruto de interacciones recibidas por cualquier canal. Aunque permite nuevos sistemas, <span style=\"color: #000000;\">Omni<\/span><span style=\"color: #144f9b;\">Suite<\/span> cuenta con integraciones ya desarrolladas y sin coste adicional, con Desk.com, Dynamics365, Freshdesk, vTIGER y Zendesk.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #144f9b;\"><strong>Bots<\/strong>. <span style=\"color: #000000;\">Omni<\/span><span style=\"color: #2aa3d8;\">Suite<\/span><\/span> permite que diferentes herramientas especializadas en Bots trabajen totalmente integradas en la plataforma, de forma que cada cliente elija la que mejor se adapte a sus necesidades. Cuenta, por defecto y sin coste, con la integraci\u00f3n de Amazon Lex, Google Dialogflow, Sestek y Tvox.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #144f9b;\"><strong>Inteligencia Artificial<\/strong>. <span style=\"color: #000000;\">Omni<\/span><span style=\"color: #2aa3d8;\">Suite<\/span><\/span> tambi\u00e9n integra las herramientas \u00f3ptimas para conocer mejor a tus clientes, analizando el sentimiento que trasmiten en las conversaciones con los agentes y automatizando la atenci\u00f3n con la resoluci\u00f3n de casos de uso reales, sin intervenci\u00f3n de agentes f\u00edsicos, m\u00e1s all\u00e1 de simples VoiceBots.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #144f9b;\"><strong>ASR + TTS<\/strong>.<\/span> \u00a0<span style=\"color: #144f9b;\"><span style=\"color: #000000;\">Omn<\/span>i<span style=\"color: #2aa3d8;\">Suite<\/span><\/span> dispone de las mejores soluciones que reconocen el lenguaje y\u00a0 convierten el texto a voz. De esta forma, se pueden desarrollar sistemas de autoservicio de forma r\u00e1pida y f\u00e1cil, por simple configuraci\u00f3n, sin tener que desarrollar c\u00f3digo. Por defecto, ofrecemos integraci\u00f3n con Amazon Polly, Google, ISpeech, Lumenvox, Sestek y Tilde.<\/li>\n<li style=\"text-align: justify;\"><strong><span style=\"color: #144f9b;\">SMS<\/span><\/strong>. \u00a0<span style=\"color: #144f9b;\"><span style=\"color: #000000;\">Omni<\/span><span style=\"color: #2aa3d8;\">Suite<\/span><\/span> permite interaccionar con los usuarios a trav\u00e9s de SMS. Para ello, integra diferentes soluciones: Bandwidth, Clickatell, Clicksend, Connectel, CSCTelecom, Infobip, IntelePeer, Plivo, Skebby y Twilio.<\/li>\n<\/ul>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_5,1_5,1_5,1_5,1_5&#8243; _builder_version=\u00bb4.19.0&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb46px||36px|||\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_5&#8243; _builder_version=\u00bb4.19.0&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.19.0&#8243; _module_preset=\u00bbdefault\u00bb text_font=\u00bb||||||||\u00bb text_line_height=\u00bb1.6em\u00bb header_font=\u00bb||||||||\u00bb header_text_align=\u00bbleft\u00bb header_2_font=\u00bb||||||||\u00bb header_2_font_size=\u00bb28px\u00bb header_2_line_height=\u00bb1.4em\u00bb header_3_font=\u00bb||||||||\u00bb text_orientation=\u00bbcenter\u00bb module_alignment=\u00bbcenter\u00bb custom_margin=\u00bb0px||13px||false|false\u00bb custom_padding=\u00bb9px||23px||false|false\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p><span style=\"color: #144f9b;\">Omnicanalidad<\/span><\/p>\n<p>[\/et_pb_text][et_pb_image src=\u00bbhttps:\/\/www.mdtel.es\/tech\/wp-content\/uploads\/2022\/11\/gif-logos-lo.gif\u00bb title_text=\u00bbgif-logos-lo\u00bb align=\u00bbcenter\u00bb _builder_version=\u00bb4.19.0&#8243; _module_preset=\u00bbdefault\u00bb width_tablet=\u00bb\u00bb width_phone=\u00bb50%\u00bb width_last_edited=\u00bbon|phone\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_image][\/et_pb_column][et_pb_column type=\u00bb1_5&#8243; _builder_version=\u00bb4.19.0&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.19.0&#8243; _module_preset=\u00bbdefault\u00bb text_font=\u00bb||||||||\u00bb text_line_height=\u00bb1.6em\u00bb header_font=\u00bb||||||||\u00bb header_text_align=\u00bbleft\u00bb header_2_font=\u00bb||||||||\u00bb header_2_font_size=\u00bb28px\u00bb header_2_line_height=\u00bb1.4em\u00bb header_3_font=\u00bb||||||||\u00bb text_orientation=\u00bbcenter\u00bb module_alignment=\u00bbcenter\u00bb custom_margin=\u00bb0px||13px||false|false\u00bb custom_padding=\u00bb9px||23px||false|false\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p><span style=\"color: #144f9b;\">SMS<\/span><\/p>\n<p>[\/et_pb_text][et_pb_image src=\u00bbhttps:\/\/www.mdtel.es\/tech\/wp-content\/uploads\/2022\/11\/gif-logos-sms-lo.gif\u00bb title_text=\u00bbgif-logos-sms-lo\u00bb align=\u00bbcenter\u00bb _builder_version=\u00bb4.19.0&#8243; _module_preset=\u00bbdefault\u00bb width_tablet=\u00bb\u00bb width_phone=\u00bb50%\u00bb width_last_edited=\u00bbon|phone\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_image][\/et_pb_column][et_pb_column type=\u00bb1_5&#8243; _builder_version=\u00bb4.19.0&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.19.0&#8243; _module_preset=\u00bbdefault\u00bb text_font=\u00bb||||||||\u00bb text_line_height=\u00bb1.6em\u00bb header_font=\u00bb||||||||\u00bb header_text_align=\u00bbleft\u00bb header_2_font=\u00bb||||||||\u00bb header_2_font_size=\u00bb28px\u00bb header_2_line_height=\u00bb1.4em\u00bb header_3_font=\u00bb||||||||\u00bb text_orientation=\u00bbcenter\u00bb module_alignment=\u00bbcenter\u00bb custom_margin=\u00bb0px||13px||false|false\u00bb custom_padding=\u00bb9px||23px||false|false\u00bb text_font_size_tablet=\u00bb15px\u00bb text_font_size_phone=\u00bb13px\u00bb text_font_size_last_edited=\u00bboff|desktop\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p><span style=\"color: #144f9b;\">TTS \/ ASR<\/span><\/p>\n<p>[\/et_pb_text][et_pb_image src=\u00bbhttps:\/\/www.mdtel.es\/tech\/wp-content\/uploads\/2022\/11\/gif-logos-TTS-lo.gif\u00bb title_text=\u00bbgif-logos-TTS-lo\u00bb align=\u00bbcenter\u00bb _builder_version=\u00bb4.19.0&#8243; _module_preset=\u00bbdefault\u00bb width_tablet=\u00bb\u00bb width_phone=\u00bb50%\u00bb width_last_edited=\u00bbon|phone\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_image][\/et_pb_column][et_pb_column type=\u00bb1_5&#8243; _builder_version=\u00bb4.19.0&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.19.0&#8243; _module_preset=\u00bbdefault\u00bb text_font=\u00bb||||||||\u00bb text_line_height=\u00bb1.6em\u00bb header_font=\u00bb||||||||\u00bb header_text_align=\u00bbleft\u00bb header_2_font=\u00bb||||||||\u00bb header_2_font_size=\u00bb28px\u00bb header_2_line_height=\u00bb1.4em\u00bb header_3_font=\u00bb||||||||\u00bb text_orientation=\u00bbcenter\u00bb module_alignment=\u00bbcenter\u00bb custom_margin=\u00bb||13px||false|false\u00bb custom_padding=\u00bb9px||0px|||\u00bb text_font_size_tablet=\u00bb15px\u00bb text_font_size_phone=\u00bb13px\u00bb text_font_size_last_edited=\u00bboff|desktop\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p><span style=\"color: #144f9b;\">Conversational interfaces<\/span><\/p>\n<p>[\/et_pb_text][et_pb_image src=\u00bbhttps:\/\/www.mdtel.es\/tech\/wp-content\/uploads\/2022\/11\/gif-logos-conversational-lo.gif\u00bb title_text=\u00bbgif-logos-conversational-lo\u00bb align=\u00bbcenter\u00bb _builder_version=\u00bb4.19.0&#8243; _module_preset=\u00bbdefault\u00bb width_tablet=\u00bb\u00bb width_phone=\u00bb50%\u00bb width_last_edited=\u00bbon|phone\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_image][\/et_pb_column][et_pb_column type=\u00bb1_5&#8243; _builder_version=\u00bb4.19.0&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.19.0&#8243; _module_preset=\u00bbdefault\u00bb text_font=\u00bb||||||||\u00bb text_line_height=\u00bb1.6em\u00bb header_font=\u00bb||||||||\u00bb header_text_align=\u00bbleft\u00bb header_2_font=\u00bb||||||||\u00bb header_2_font_size=\u00bb28px\u00bb header_2_line_height=\u00bb1.4em\u00bb header_3_font=\u00bb||||||||\u00bb text_orientation=\u00bbcenter\u00bb module_alignment=\u00bbcenter\u00bb custom_margin=\u00bb0px||13px||false|false\u00bb custom_padding=\u00bb9px||23px||false|false\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p><span style=\"color: #144f9b;\">CRM y Ticketing<\/span><\/p>\n<p>[\/et_pb_text][et_pb_image src=\u00bbhttps:\/\/www.mdtel.es\/tech\/wp-content\/uploads\/2022\/11\/crm-ticketing-omnisuite-g.gif\u00bb alt=\u00bbomnisuite-crm-ticketing-integracion\u00bb title_text=\u00bbcrm-ticketing-omnisuite-g\u00bb align=\u00bbcenter\u00bb _builder_version=\u00bb4.19.0&#8243; _module_preset=\u00bbdefault\u00bb width_tablet=\u00bb\u00bb width_phone=\u00bb50%\u00bb width_last_edited=\u00bbon|phone\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; admin_label=\u00bbFeatures\u00bb _builder_version=\u00bb4.19.0&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bbrgba(175,175,175,0.14)\u00bb custom_padding=\u00bb11px||20px||false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb19px||2px|||\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text _builder_version=\u00bb4.18.1&#8243; _module_preset=\u00bbdefault\u00bb text_font=\u00bb||||||||\u00bb text_font_size=\u00bb16px\u00bb text_line_height=\u00bb1.8em\u00bb header_font=\u00bb||||||||\u00bb header_2_font=\u00bb||||||||\u00bb header_2_text_color=\u00bb#8F8F8F\u00bb header_2_font_size=\u00bb23px\u00bb header_2_line_height=\u00bb1.4em\u00bb header_3_font=\u00bb||||||||\u00bb text_orientation=\u00bbcenter\u00bb max_width=\u00bb700px\u00bb module_alignment=\u00bbcenter\u00bb custom_margin=\u00bb||5px|||\u00bb custom_padding=\u00bb1px|||||\u00bb header_2_font_size_tablet=\u00bb23px\u00bb header_2_font_size_phone=\u00bb15px\u00bb header_2_font_size_last_edited=\u00bbon|desktop\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h2>Servicios<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb14px|||||\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_toggle title=\u00bbConsultor\u00eda\u00bb open_toggle_text_color=\u00bb#6B6B6B\u00bb open_toggle_background_color=\u00bbRGBA(255,255,255,0)\u00bb closed_toggle_background_color=\u00bbRGBA(255,255,255,0)\u00bb icon_color=\u00bb#0C71C3&#8243; use_icon_font_size=\u00bbon\u00bb icon_font_size=\u00bb21px\u00bb open_icon_color=\u00bb#0C71C3&#8243; open_use_icon_font_size=\u00bbon\u00bb open_icon_font_size=\u00bb21px\u00bb _builder_version=\u00bb4.24.0&#8243; _module_preset=\u00bbdefault\u00bb title_text_color=\u00bb#6b6b6b\u00bb title_font=\u00bb||||||||\u00bb title_text_align=\u00bbleft\u00bb title_font_size=\u00bb16px\u00bb body_font=\u00bb|300|||||||\u00bb body_font_size=\u00bb16px\u00bb body_line_height=\u00bb1.3em\u00bb custom_margin=\u00bb-13px||9px|||\u00bb title_font_size_tablet=\u00bb15px\u00bb title_font_size_phone=\u00bb13px\u00bb title_font_size_last_edited=\u00bbon|phone\u00bb body_font_size_tablet=\u00bb15px\u00bb body_font_size_phone=\u00bb13px\u00bb body_font_size_last_edited=\u00bbon|phone\u00bb border_width_all=\u00bb0px\u00bb border_width_bottom=\u00bb1px\u00bb border_color_bottom=\u00bb#0C71C3&#8243; global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"text-align: justify;\">La experiencia de <strong><span style=\"color: #144f9b;\"><em>md<\/em><\/span><\/strong><span style=\"color: #000000;\">tel<\/span> en <span style=\"color: #144f9b;\"><strong>Contact Center<\/strong><\/span> es producto de muchos a\u00f1os dando servicio a plataformas extensas con miles de agentes.<\/p>\n<p style=\"text-align: justify;\">Ponemos a disposici\u00f3n de nuestros clientes toda esta experiencia a trav\u00e9s de nuestra <span style=\"color: #144f9b;\"><strong>Unidad de servicios de valor <\/strong><\/span>para estudiar las particularidades y necesidades del negocio concreto de la empresa, y as\u00ed, ofrecer servicios de consultor\u00eda que solucionen y mejoren la relaci\u00f3n con el cliente.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00bbContact Center Gestionado\u00bb open_toggle_text_color=\u00bb#6B6B6B\u00bb open_toggle_background_color=\u00bbRGBA(255,255,255,0)\u00bb closed_toggle_background_color=\u00bbRGBA(255,255,255,0)\u00bb icon_color=\u00bb#0C71C3&#8243; use_icon_font_size=\u00bbon\u00bb icon_font_size=\u00bb21px\u00bb open_icon_color=\u00bb#0C71C3&#8243; open_use_icon_font_size=\u00bbon\u00bb open_icon_font_size=\u00bb21px\u00bb _builder_version=\u00bb4.24.0&#8243; _module_preset=\u00bbdefault\u00bb title_text_color=\u00bb#6b6b6b\u00bb title_font=\u00bb||||||||\u00bb title_text_align=\u00bbleft\u00bb title_font_size=\u00bb16px\u00bb body_font=\u00bb|300|||||||\u00bb body_font_size=\u00bb16px\u00bb body_line_height=\u00bb1.3em\u00bb custom_margin=\u00bb-13px||9px|||\u00bb title_font_size_tablet=\u00bb15px\u00bb title_font_size_phone=\u00bb13px\u00bb title_font_size_last_edited=\u00bbon|phone\u00bb body_font_size_tablet=\u00bb15px\u00bb body_font_size_phone=\u00bb13px\u00bb body_font_size_last_edited=\u00bbon|phone\u00bb border_width_all=\u00bb0px\u00bb border_width_bottom=\u00bb1px\u00bb border_color_bottom=\u00bb#0C71C3&#8243; global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\"><span style=\"color: #144f9b;\"><strong>Proyectos llave en mano<\/strong><\/span> donde operamos la plataforma en funci\u00f3n de las peticiones del negocio.<\/span><\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; admin_label=\u00bbFeatures\u00bb _builder_version=\u00bb4.17.6&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bbRGBA(255,255,255,0)\u00bb custom_margin=\u00bb||||false|false\u00bb custom_padding=\u00bb28px||21px||false|false\u00bb animation_direction=\u00bbleft\u00bb border_radii=\u00bboff||||\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row _builder_version=\u00bb4.17.6&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb7px||17px|||\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.17.6&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.18.0&#8243; _module_preset=\u00bbdefault\u00bb text_font=\u00bb|600|||||||\u00bb text_text_color=\u00bb#144f9b\u00bb text_font_size=\u00bb15px\u00bb header_2_font_size=\u00bb23px\u00bb header_2_font_size_tablet=\u00bb23px\u00bb header_2_font_size_phone=\u00bb15px\u00bb header_2_font_size_last_edited=\u00bbon|phone\u00bb border_color_all=\u00bb#144f9b\u00bb global_colors_info=\u00bb{}\u00bb transform_styles__hover_enabled=\u00bbon|hover\u00bb transform_scale__hover=\u00bb105%|105%\u00bb transform_scale__hover_enabled=\u00bbon|hover\u00bb transform_translate__hover_enabled=\u00bbon|desktop\u00bb transform_rotate__hover_enabled=\u00bbon|desktop\u00bb transform_skew__hover_enabled=\u00bbon|desktop\u00bb transform_origin__hover_enabled=\u00bbon|desktop\u00bb]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #0b83b7;\"><span style=\"color: #808080;\">Tambi\u00e9n te puede interesar<\/span><\/span><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_4,1_4,1_4,1_4&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb11px||18px|||\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_4&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text _builder_version=\u00bb4.19.0&#8243; _module_preset=\u00bbdefault\u00bb text_font=\u00bb||||||||\u00bb text_text_color=\u00bb#144f9b\u00bb text_font_size=\u00bb15px\u00bb text_line_height=\u00bb2em\u00bb link_option_url=\u00bbhttps:\/\/www.mdtel.es\/tech\/ciberseguridad\/\u00bb text_font_size_tablet=\u00bb14px\u00bb text_font_size_phone=\u00bb13px\u00bb text_font_size_last_edited=\u00bbon|phone\u00bb border_radii=\u00bbon|20px|20px|20px|20px\u00bb border_width_all=\u00bb2px\u00bb border_color_all=\u00bb#144f9b\u00bb global_colors_info=\u00bb{}\u00bb text_text_color__hover_enabled=\u00bboff|hover\u00bb text_text_color__hover=\u00bb#144f9b\u00bb transform_styles__hover_enabled=\u00bbon|hover\u00bb transform_scale__hover=\u00bb105%|105%\u00bb transform_scale__hover_enabled=\u00bbon|hover\u00bb transform_translate__hover_enabled=\u00bbon|desktop\u00bb transform_rotate__hover_enabled=\u00bbon|desktop\u00bb transform_skew__hover_enabled=\u00bbon|desktop\u00bb transform_origin__hover_enabled=\u00bbon|desktop\u00bb]<\/p>\n<p style=\"text-align: center;\">Ciberseguridad<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb1_4&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text _builder_version=\u00bb4.19.0&#8243; _module_preset=\u00bbdefault\u00bb text_font=\u00bb||||||||\u00bb text_text_color=\u00bb#144f9b\u00bb text_font_size=\u00bb15px\u00bb text_line_height=\u00bb2em\u00bb link_option_url=\u00bbhttps:\/\/www.mdtel.es\/tech\/audiovisuales\/\u00bb text_font_size_tablet=\u00bb14px\u00bb text_font_size_phone=\u00bb13px\u00bb text_font_size_last_edited=\u00bbon|phone\u00bb border_radii=\u00bbon|20px|20px|20px|20px\u00bb border_width_all=\u00bb2px\u00bb border_color_all=\u00bb#144f9b\u00bb global_colors_info=\u00bb{}\u00bb text_text_color__hover_enabled=\u00bboff|hover\u00bb text_text_color__hover=\u00bb#144f9b\u00bb transform_styles__hover_enabled=\u00bbon|hover\u00bb transform_scale__hover=\u00bb105%|105%\u00bb transform_scale__hover_enabled=\u00bbon|hover\u00bb transform_translate__hover_enabled=\u00bbon|desktop\u00bb transform_rotate__hover_enabled=\u00bbon|desktop\u00bb transform_skew__hover_enabled=\u00bbon|desktop\u00bb transform_origin__hover_enabled=\u00bbon|desktop\u00bb]<\/p>\n<p style=\"text-align: center;\">Audiovisuales<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb1_4&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text _builder_version=\u00bb4.19.0&#8243; _module_preset=\u00bbdefault\u00bb text_font=\u00bb||||||||\u00bb text_text_color=\u00bb#144f9b\u00bb text_font_size=\u00bb15px\u00bb text_line_height=\u00bb2em\u00bb link_option_url=\u00bbhttps:\/\/www.mdtel.es\/tech\/comunicaciones-unificadas\/\u00bb text_font_size_tablet=\u00bb14px\u00bb text_font_size_phone=\u00bb13px\u00bb text_font_size_last_edited=\u00bbon|phone\u00bb border_radii=\u00bbon|20px|20px|20px|20px\u00bb border_width_all=\u00bb2px\u00bb border_color_all=\u00bb#144f9b\u00bb global_colors_info=\u00bb{}\u00bb text_text_color__hover_enabled=\u00bboff|hover\u00bb text_text_color__hover=\u00bb#144f9b\u00bb transform_styles__hover_enabled=\u00bbon|hover\u00bb transform_scale__hover_enabled=\u00bbon|hover\u00bb transform_translate__hover_enabled=\u00bbon|desktop\u00bb transform_rotate__hover_enabled=\u00bbon|desktop\u00bb transform_skew__hover_enabled=\u00bbon|desktop\u00bb transform_origin__hover_enabled=\u00bbon|desktop\u00bb transform_scale__hover=\u00bb105%|105%\u00bb]<\/p>\n<p style=\"text-align: center;\">Comunicaciones unificadas<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb1_4&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text _builder_version=\u00bb4.19.0&#8243; _module_preset=\u00bbdefault\u00bb text_font=\u00bb||||||||\u00bb text_text_color=\u00bb#144f9b\u00bb text_font_size=\u00bb15px\u00bb text_line_height=\u00bb2em\u00bb link_option_url=\u00bbhttps:\/\/www.mdtel.es\/tech\/infraestructuras-it\/\u00bb text_font_size_tablet=\u00bb14px\u00bb text_font_size_phone=\u00bb13px\u00bb text_font_size_last_edited=\u00bbon|phone\u00bb border_radii=\u00bbon|20px|20px|20px|20px\u00bb border_width_all=\u00bb2px\u00bb border_color_all=\u00bb#144f9b\u00bb global_colors_info=\u00bb{}\u00bb text_text_color__hover_enabled=\u00bboff|hover\u00bb text_text_color__hover=\u00bb#144f9b\u00bb transform_styles__hover_enabled=\u00bbon|hover\u00bb transform_scale__hover=\u00bb105%|105%\u00bb transform_scale__hover_enabled=\u00bbon|hover\u00bb transform_translate__hover_enabled=\u00bbon|desktop\u00bb transform_rotate__hover_enabled=\u00bbon|desktop\u00bb transform_skew__hover_enabled=\u00bbon|desktop\u00bb transform_origin__hover_enabled=\u00bbon|desktop\u00bb]<\/p>\n<p style=\"text-align: center;\">Infraestructuras IT<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>OmniSuite&#8230; 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