{"id":5065,"date":"2022-10-27T21:36:33","date_gmt":"2022-10-27T19:36:33","guid":{"rendered":"https:\/\/www.mdtel.es\/tech\/?page_id=5065"},"modified":"2023-11-20T15:33:47","modified_gmt":"2023-11-20T14:33:47","slug":"contact-center","status":"publish","type":"page","link":"https:\/\/www.mdtel.es\/tech\/contact-center\/","title":{"rendered":"Contact Center"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00bb1&#8243; fullwidth=\u00bbon\u00bb _builder_version=\u00bb4.19.0&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bbRGBA(255,255,255,0)\u00bb background_image=\u00bbhttps:\/\/www.mdtel.es\/tech\/wp-content\/uploads\/2022\/11\/contact-center-head2-tiny.png\u00bb parallax=\u00bbon\u00bb background_enable_video_mp4=\u00bboff\u00bb custom_padding=\u00bb||||false|false\u00bb border_radii=\u00bboff|||169px|\u00bb box_shadow_style=\u00bbpreset2&#8243; box_shadow_spread=\u00bb-7px\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_fullwidth_slider show_arrows=\u00bboff\u00bb show_pagination=\u00bboff\u00bb use_text_overlay=\u00bboff\u00bb _builder_version=\u00bb4.19.0&#8243; _module_preset=\u00bbdefault\u00bb body_font=\u00bb||||||||\u00bb text_orientation=\u00bbright\u00bb custom_padding=\u00bb153px||232px||false|false\u00bb auto=\u00bbon\u00bb auto_speed=\u00bb3000&#8243; global_colors_info=\u00bb{}\u00bb][et_pb_slide button_link=\u00bbhttps:\/\/www.citiesanalytics.com\/#Soluciones\u00bb use_text_overlay=\u00bboff\u00bb content_tablet=\u00bb<\/p>\n<p style=%22text-align: center;%22>Software Contact Center:<br \/>creamos lo que necesitas<\/p>\n<p>\u00bb content_phone=\u00bb<\/p>\n<p style=%22text-align: center;%22>Software Contact Center:<br \/>creamos lo que necesitas<\/p>\n<p>\u00bb content_last_edited=\u00bbon|phone\u00bb _builder_version=\u00bb4.19.0&#8243; _module_preset=\u00bbdefault\u00bb header_level=\u00bbh1&#8243; header_font=\u00bb|600|||||||\u00bb body_font=\u00bb||||||||\u00bb body_text_align=\u00bbleft\u00bb body_font_size=\u00bb38px\u00bb body_line_height=\u00bb1.1em\u00bb background_color=\u00bbRGBA(255,255,255,0)\u00bb background_enable_color=\u00bbon\u00bb background_enable_image=\u00bboff\u00bb custom_button=\u00bbon\u00bb button_text_size=\u00bb16px\u00bb button_bg_color=\u00bb#144f9b\u00bb button_border_width=\u00bb0px\u00bb button_border_color=\u00bb#0C71C3&#8243; button_border_radius=\u00bb30px\u00bb button_font=\u00bb|300|||||||\u00bb button_use_icon=\u00bboff\u00bb button_alignment=\u00bbleft\u00bb custom_padding=\u00bb|21%||14%|false|false\u00bb body_text_align_tablet=\u00bbcenter\u00bb body_text_align_phone=\u00bbcenter\u00bb body_text_align_last_edited=\u00bbon|phone\u00bb body_font_size_tablet=\u00bb27px\u00bb body_font_size_phone=\u00bb180%\u00bb body_font_size_last_edited=\u00bbon|phone\u00bb background_last_edited=\u00bboff|desktop\u00bb custom_css_slide_description=\u00bbanimation-name:none;\u00bb global_colors_info=\u00bb{}\u00bb button_bg_color__hover_enabled=\u00bbon|hover\u00bb button_bg_color__hover=\u00bbrgba(214,214,214,0.58)\u00bb button_bg_enable_color__hover=\u00bbon\u00bb button_text_color__hover_enabled=\u00bbon|hover\u00bb button_text_color__hover=\u00bb#144f9b\u00bb button_border_color__hover_enabled=\u00bboff|desktop\u00bb button_border_color__hover=\u00bb#FFFFFF\u00bb content__hover_enabled=\u00bboff|desktop\u00bb header_font_size__hover_enabled=\u00bboff|hover\u00bb background__hover_enabled=\u00bboff|desktop\u00bb sticky_transition=\u00bbon\u00bb]<\/p>\n<p style=\"text-align: left;\">Software Contact Center:<br \/>creamos lo que necesitas<\/p>\n<p>[\/et_pb_slide][et_pb_slide button_link=\u00bbhttps:\/\/www.citiesanalytics.com\/#Soluciones\u00bb use_text_overlay=\u00bboff\u00bb content_tablet=\u00bb<\/p>\n<p style=%22text-align: center;%22>Software Contact Center:<br \/>modificamos seg\u00fan tus necesidades<\/p>\n<p>\u00bb content_phone=\u00bb<\/p>\n<p style=%22text-align: center;%22>Software Contact Center:<br \/>modificamos seg\u00fan tus necesidades<\/p>\n<p>\u00bb content_last_edited=\u00bbon|phone\u00bb _builder_version=\u00bb4.19.0&#8243; _module_preset=\u00bbdefault\u00bb header_level=\u00bbh1&#8243; header_font=\u00bb|600|||||||\u00bb body_font=\u00bb||||||||\u00bb body_text_align=\u00bbleft\u00bb body_font_size=\u00bb38px\u00bb body_line_height=\u00bb1.1em\u00bb background_color=\u00bbRGBA(255,255,255,0)\u00bb background_enable_color=\u00bbon\u00bb background_enable_image=\u00bboff\u00bb custom_button=\u00bbon\u00bb button_text_size=\u00bb16px\u00bb button_bg_color=\u00bb#144f9b\u00bb button_border_width=\u00bb0px\u00bb button_border_color=\u00bb#0C71C3&#8243; button_border_radius=\u00bb30px\u00bb button_font=\u00bb|300|||||||\u00bb button_use_icon=\u00bboff\u00bb button_alignment=\u00bbleft\u00bb custom_padding=\u00bb|21%||14%|false|false\u00bb body_text_align_tablet=\u00bbcenter\u00bb body_text_align_phone=\u00bbcenter\u00bb body_text_align_last_edited=\u00bbon|phone\u00bb body_font_size_tablet=\u00bb27px\u00bb body_font_size_phone=\u00bb180%\u00bb body_font_size_last_edited=\u00bbon|phone\u00bb background_last_edited=\u00bboff|desktop\u00bb custom_css_slide_description=\u00bbanimation-name:none;\u00bb global_colors_info=\u00bb{}\u00bb button_bg_color__hover_enabled=\u00bbon|hover\u00bb button_bg_color__hover=\u00bbrgba(214,214,214,0.58)\u00bb button_bg_enable_color__hover=\u00bbon\u00bb button_text_color__hover_enabled=\u00bbon|hover\u00bb button_text_color__hover=\u00bb#144f9b\u00bb button_border_color__hover_enabled=\u00bboff|desktop\u00bb button_border_color__hover=\u00bb#FFFFFF\u00bb content__hover_enabled=\u00bboff|desktop\u00bb header_font_size__hover_enabled=\u00bboff|hover\u00bb background__hover_enabled=\u00bboff|desktop\u00bb sticky_transition=\u00bbon\u00bb]<\/p>\n<p style=\"text-align: left;\">Software Contact Center:<br \/>modificamos seg\u00fan tus necesidades<\/p>\n<p>[\/et_pb_slide][\/et_pb_fullwidth_slider][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; _builder_version=\u00bb4.17.6&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb9px||0px|||\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row _builder_version=\u00bb4.18.0&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb11px|||||\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.18.0&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][lwp_divi_breadcrumbs use_before_icon=\u00bboff\u00bb _builder_version=\u00bb4.18.1&#8243; _module_preset=\u00bbdefault\u00bb module_font=\u00bb|300|||||||\u00bb module_font_size=\u00bb13px\u00bb module_line_height=\u00bb1em\u00bb custom_margin=\u00bb||16px|||\u00bb custom_padding=\u00bb||||false|false\u00bb module_font_size_tablet=\u00bb\u00bb module_font_size_phone=\u00bb11px\u00bb module_font_size_last_edited=\u00bbon|phone\u00bb global_colors_info=\u00bb{}\u00bb][\/lwp_divi_breadcrumbs][et_pb_text _builder_version=\u00bb4.18.1&#8243; _module_preset=\u00bbdefault\u00bb text_font=\u00bb|300|||||||\u00bb text_font_size=\u00bb16px\u00bb text_line_height=\u00bb1.6em\u00bb header_font=\u00bb||||||||\u00bb header_text_align=\u00bbleft\u00bb header_2_font=\u00bb||||||||\u00bb header_2_font_size=\u00bb20px\u00bb header_2_line_height=\u00bb1.4em\u00bb header_3_font=\u00bb||||||||\u00bb module_alignment=\u00bbcenter\u00bb custom_margin=\u00bb||11px||false|false\u00bb custom_padding=\u00bb0px|||||\u00bb text_font_size_tablet=\u00bb15px\u00bb text_font_size_phone=\u00bb13px\u00bb text_font_size_last_edited=\u00bbon|phone\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p>Uno de los rasgos comunes para todo tipo de compa\u00f1\u00edas y organizaciones, es <strong><span style=\"color: #144f9b;\">la necesidad de mejorar la experiencia del cliente a la hora de interactuar con ellas<\/span><\/strong>. El servicio de atenci\u00f3n al cliente se ha convertido en un factor diferencial para elegir un proveedor u otro. ofreciendo siempre valor a\u00f1adido a nuestros proyectos.<\/p>\n<p>[\/et_pb_text][et_pb_toggle open_toggle_text_color=\u00bb#6B6B6B\u00bb open_toggle_background_color=\u00bbRGBA(255,255,255,0)\u00bb closed_toggle_background_color=\u00bbRGBA(255,255,255,0)\u00bb icon_color=\u00bb#144f9b\u00bb use_icon_font_size=\u00bbon\u00bb icon_font_size=\u00bb21px\u00bb open_icon_color=\u00bb#0C71C3&#8243; open_use_icon_font_size=\u00bbon\u00bb open_icon_font_size=\u00bb21px\u00bb _builder_version=\u00bb4.19.0&#8243; _module_preset=\u00bbdefault\u00bb title_text_color=\u00bb#6b6b6b\u00bb title_font=\u00bb|600|||||||\u00bb title_text_align=\u00bbleft\u00bb title_font_size=\u00bb18px\u00bb body_font=\u00bb|300|||||||\u00bb body_font_size=\u00bb16px\u00bb body_line_height=\u00bb1.6em\u00bb custom_margin=\u00bb11px||||false|false\u00bb custom_padding=\u00bb18px|1px|37px|0px|false|false\u00bb body_font_last_edited=\u00bboff|desktop\u00bb body_font_size_tablet=\u00bb15px\u00bb body_font_size_phone=\u00bb13px\u00bb body_font_size_last_edited=\u00bbon|phone\u00bb border_width_all=\u00bb0px\u00bb border_width_bottom=\u00bb1px\u00bb border_color_bottom=\u00bb#0C71C3&#8243; global_colors_info=\u00bb{}\u00bb]<\/p>\n<p>El <span style=\"color: #144f9b;\"><strong>gran crecimiento de los canales de relaci\u00f3n unido a la necesidad de inmediatez en la respuesta con toda la informaci\u00f3n en tiempo real<\/strong><\/span>, son factores a tener en cuenta para obtener una buena valoraci\u00f3n de los usuarios.<\/p>\n<p>Cualquier empresa, por peque\u00f1a que sea, necesita <span style=\"color: #144f9b;\"><strong>mejorar sus canales de relaci\u00f3n con sus clientes<\/strong>.<\/span> Conocedores de toda esta corriente y las diferentes soluciones tradicionales de mercado, <span style=\"color: #144f9b;\"><strong>nuestra Software Factory ha desarrollado nuestra propia propuesta de Contact Center, con las herramientas del Siglo XXI.<\/strong><\/span><\/p>\n<p><span style=\"color: #144f9b;\"><strong>Hemos incorporado las \u00faltimas tendencias a nuestros productos<\/strong><\/span>, con omnicanalidad completa, funcionamiento 100% web segura y cloud, sin necesidad de VPNs, conectores con los principales CRM, con herramientas de ticketing y con aplicaciones propietarias, la mejor Inteligencia Artificial, Machine Learning, Bots, Dialogflow, An\u00e1lisis de sentimiento, etc.<\/p>\n<p><span style=\"color: #144f9b;\"><strong>Creamos o modificamos el Contact Center<\/strong><\/span> que cada organizaci\u00f3n necesita, con el foco puesto en los retos de gesti\u00f3n con sus clientes. Por eso cada soluci\u00f3n es personalizada y se adapta a cualquier plataforma con las que ya cuenta la organizaci\u00f3n.<\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; _builder_version=\u00bb4.18.0&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bbrgba(140,140,140,0.12)\u00bb custom_margin=\u00bb|3%|||false|false\u00bb custom_padding=\u00bb25px|||||\u00bb border_radii=\u00bboff||60px|200px|\u00bb box_shadow_style=\u00bbpreset2&#8243; box_shadow_spread=\u00bb-7px\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row _builder_version=\u00bb4.18.0&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb9px|||||\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.18.0&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.19.1&#8243; _module_preset=\u00bbdefault\u00bb text_font=\u00bb||||||||\u00bb text_font_size=\u00bb16px\u00bb text_line_height=\u00bb1.5em\u00bb header_font=\u00bb||||||||\u00bb header_text_align=\u00bbleft\u00bb header_font_size=\u00bb23px\u00bb header_2_font=\u00bb||||||||\u00bb header_2_font_size=\u00bb23px\u00bb header_2_line_height=\u00bb1.4em\u00bb header_3_font=\u00bb||||||||\u00bb module_alignment=\u00bbcenter\u00bb custom_margin=\u00bb18px|||||\u00bb text_font_size_last_edited=\u00bboff|desktop\u00bb header_font_size_tablet=\u00bb23px\u00bb header_font_size_phone=\u00bb15px\u00bb header_font_size_last_edited=\u00bbon|phone\u00bb header_2_font_size_tablet=\u00bb23px\u00bb header_2_font_size_phone=\u00bb15px\u00bb header_2_font_size_last_edited=\u00bbon|phone\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h1 style=\"text-align: center;\"><span style=\"color: #0b83b7;\"><span style=\"color: #808080;\">Soluciones para Contact Center<\/span><\/span><\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_2,1_2&#8243; 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_module_preset=\u00bbdefault\u00bb header_text_color=\u00bb#444444&#8243; header_font_size=\u00bb17px\u00bb header_line_height=\u00bb1.2em\u00bb body_font=\u00bb|600|||||||\u00bb body_text_color=\u00bb#FFFFFF\u00bb body_font_size=\u00bb19px\u00bb body_line_height=\u00bb1.3em\u00bb background_enable_color=\u00bboff\u00bb background_image=\u00bbhttps:\/\/www.mdtel.es\/tech\/wp-content\/uploads\/2022\/11\/omnisuite-mosaico.png\u00bb background_enable_image=\u00bbon\u00bb custom_button=\u00bbon\u00bb button_text_size=\u00bb16px\u00bb button_text_color=\u00bb#0c71c3&#8243; button_use_icon=\u00bbon\u00bb button_icon_color=\u00bbRGBA(255,255,255,0)\u00bb button_on_hover=\u00bboff\u00bb body_font_size_tablet=\u00bb17px\u00bb body_font_size_phone=\u00bb15px\u00bb body_font_size_last_edited=\u00bbon|phone\u00bb custom_css_slide_description=\u00bbanimation-name: none;\u00bb box_shadow_style_image=\u00bbpreset2&#8243; global_colors_info=\u00bb{}\u00bb transform_styles__hover_enabled=\u00bbon|hover\u00bb transform_scale__hover_enabled=\u00bbon|hover\u00bb transform_translate__hover_enabled=\u00bbon|desktop\u00bb transform_rotate__hover_enabled=\u00bbon|desktop\u00bb transform_skew__hover_enabled=\u00bbon|desktop\u00bb transform_origin__hover_enabled=\u00bbon|desktop\u00bb background__hover_enabled=\u00bboff|hover\u00bb header_text_color__hover_enabled=\u00bboff|desktop\u00bb header_text_color__hover=\u00bb#0da6dd\u00bb body_text_color__hover_enabled=\u00bboff|desktop\u00bb body_text_color__hover=\u00bb#0da6dd\u00bb transform_scale__hover=\u00bb103%|103%\u00bb background_enable_image__hover=\u00bboff\u00bb background_color__hover=\u00bb#D6D6D6&#8243; background_enable_color__hover=\u00bbon\u00bb content__hover_enabled=\u00bboff|desktop\u00bb ntent__hover=\u00bb<\/p>\n<p>Conoce las soluciones <strong><span style=%22color: #3366ff;%22><em>md<\/em><\/span>tel<\/strong> para corporaciones, empresas y pymes<\/p>\n<p>\u00bb sticky_transition=\u00bbon\u00bb]<\/p>\n<p>OmniSuite<\/p>\n<p>[\/et_pb_slide][\/et_pb_slider][\/et_pb_column][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.18.0&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb||||false|false\u00bb border_radii=\u00bboff|6px|20px|80px|6px\u00bb border_color_top=\u00bbRGBA(255,255,255,0)\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_slider show_arrows=\u00bboff\u00bb show_pagination=\u00bboff\u00bb _builder_version=\u00bb4.19.0&#8243; _module_preset=\u00bbdefault\u00bb header_font=\u00bb|600|||||||\u00bb header_font_size=\u00bb26px\u00bb body_font=\u00bb|600|||||||\u00bb body_text_color=\u00bb#FFFFFF\u00bb body_font_size=\u00bb15px\u00bb body_line_height=\u00bb1.2em\u00bb background_color=\u00bb#032ab5&#8243; 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background_enable_color__hover=\u00bbon\u00bb content__hover_enabled=\u00bboff|desktop\u00bb ntent__hover=\u00bb<\/p>\n<p>Conoce las soluciones <strong><span style=%22color: #3366ff;%22><em>md<\/em><\/span>tel<\/strong> para corporaciones, empresas y pymes<\/p>\n<p>\u00bb sticky_transition=\u00bbon\u00bb]<\/p>\n<p>VivaitSuite<\/p>\n<p>[\/et_pb_slide][\/et_pb_slider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; admin_label=\u00bbFeatures\u00bb _builder_version=\u00bb4.17.6&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bbRGBA(255,255,255,0)\u00bb custom_margin=\u00bb||||false|false\u00bb custom_padding=\u00bb12px||10px||false|false\u00bb animation_direction=\u00bbleft\u00bb border_radii=\u00bboff||||\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row _builder_version=\u00bb4.17.6&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb7px||17px|||\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.17.6&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.19.0&#8243; _module_preset=\u00bbdefault\u00bb text_font=\u00bb||||||||\u00bb text_font_size=\u00bb23px\u00bb text_line_height=\u00bb1.5em\u00bb header_font=\u00bb||||||||\u00bb header_text_align=\u00bbleft\u00bb header_2_font=\u00bb||||||||\u00bb header_2_font_size=\u00bb23px\u00bb header_2_line_height=\u00bb1.4em\u00bb header_3_font=\u00bb||||||||\u00bb module_alignment=\u00bbcenter\u00bb custom_margin=\u00bb9px|||||\u00bb text_font_size_tablet=\u00bb23px\u00bb text_font_size_phone=\u00bb15px\u00bb text_font_size_last_edited=\u00bbon|phone\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"text-align: center;\">Tambi\u00e9n te puede interesar<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_4,1_4,1_4,1_4&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb||76px|||\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_4&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text _builder_version=\u00bb4.18.1&#8243; _module_preset=\u00bbdefault\u00bb text_font=\u00bb||||||||\u00bb text_text_color=\u00bb#144f9b\u00bb text_font_size=\u00bb15px\u00bb text_line_height=\u00bb2.2em\u00bb text_font_size_tablet=\u00bb15px\u00bb text_font_size_phone=\u00bb13px\u00bb text_font_size_last_edited=\u00bbon|phone\u00bb border_radii=\u00bbon|20px|20px|20px|20px\u00bb border_width_all=\u00bb2px\u00bb border_color_all=\u00bb#144f9b\u00bb global_colors_info=\u00bb{}\u00bb text_text_color__hover_enabled=\u00bboff|hover\u00bb text_text_color__hover=\u00bb#144f9b\u00bb transform_styles__hover_enabled=\u00bbon|hover\u00bb transform_scale__hover=\u00bb105%|105%\u00bb transform_scale__hover_enabled=\u00bbon|hover\u00bb transform_translate__hover_enabled=\u00bbon|desktop\u00bb transform_rotate__hover_enabled=\u00bbon|desktop\u00bb transform_skew__hover_enabled=\u00bbon|desktop\u00bb transform_origin__hover_enabled=\u00bbon|desktop\u00bb]<\/p>\n<p style=\"text-align: center;\">Ciberseguridad<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb1_4&#8243; 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